Privacy Policy
CEL Cooling & Supply (“we,” “our,” or “us”) values the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether online through our website, by phone, in-store, or through any other channel.
By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information You Provide
Name, address, email address, and phone number.
Payment and billing details when making purchases.
Information submitted through forms (e.g., service requests, special orders, catalog requests).
b) Automatically Collected Information
IP address, browser type, and operating system.
Pages visited, time spent on site, and referring websites.
Cookies and similar technologies to enhance browsing and improve services.
c) Business & Service Information
Details of air conditioning units, parts, and materials you purchase.
Records of communications, service requests, and maintenance history.
2. How We Use Your Information
We use your information for the following purposes:
To provide and deliver products and services you request.
To process transactions and send order confirmations.
To respond to inquiries and provide customer support.
To improve our website, services, and product offerings.
To send service reminders, promotional offers, and updates (only if you consent).
To comply with legal, regulatory, or tax obligations in the Cayman Islands.
3. Sharing and Disclosure of Information
We do not sell your personal information. However, we may share your data in the following circumstances:
Service Providers: With trusted third parties who perform services such as payment processing, logistics, IT support, or marketing on our behalf.
Legal Compliance: When required to comply with applicable laws, regulations, or court orders.
Business Operations: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your information, including:
Secure servers and firewalls.
Access restrictions to personal data.
Encryption of sensitive information.
While we take reasonable precautions, no system can be guaranteed 100% secure.
5. Data Retention
We retain your personal information only as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Meet legal, regulatory, and tax obligations.
Resolve disputes and enforce agreements.
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and other technologies to improve user experience.
Necessary Cookies: Enable core functionality such as shopping cart and account access.
Analytical Cookies: Help us understand website usage and improve performance.
Marketing Cookies: Used (with your consent) to deliver tailored promotions.
You can manage cookie preferences through your browser settings.
7. Your Rights
Under Cayman Islands Data Protection Law, 2017, you have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information (subject to legal obligations).
Object to or restrict processing in certain circumstances.
Withdraw consent to marketing communications at any time.
Requests can be made using the contact information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or business practices. Updates will be posted on this page with the “Last Updated” date revised accordingly.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
CEL Cooling & Supply
80 Portland Road, George Town, Grand Cayman
Phone: (345) 745-0815
Email: sales@cooling.ky